Information about Black Friday and Christmas

The Holiday season is approaching, and with Black Friday and Christmas just around the corner, we are expecting a steady increase in parcel volumes. We have taken several extra steps to ensure packages reach your customers on time.

To ensure that your goods reach customers on time, we have, among other things, employed more personnel at our terminals, in customer service and in our distribution.

This year we have:

• Increased staffing at our terminals and within distribution.
• If there is also a need for weekend and evening production, we have that covered, starting from Black Friday.
• Additional vehicles for package deliveries.
• Expanded network capacity with more drop-off locations, including service points and parcel lockers across the country. Returns can also be made via all our service points and parcel lockers.
• If a service point or parcel locker is full, packages will be directed to a nearby service point.
• SMS notifications will be sent to encourage your customers to pick up their packages promptly, freeing up storage space for new and additional packages.
• Increased staffing in customer service, with extended hours for phone and live chat (live chat allows direct messaging with an advisor in our chatbot).
• Phone and live chat hours:
  • Every weekday until 7:00 pm during weeks 49–51.
  • Saturdays from 9:00 am to 1:00 pm during weeks 49–51.
• Our chatbot is available 24/7.

You can also prepare yourself

There are things you can do to ensure your packages reach the right recipient, in good condition and on time:

• Please contact us if you expect large changes in your volumes so we can ensure prompt pickup. It helps us to be able to estimate the package quantity as accurately as possible.
• Hand in the packages as early as possible.
• Make sure the correct information is on the packages. That is product, name, address and phone number.
• Update the information on your websites with correct information for your customers about our delivery times until Christmas.
• Also remember that there are really good self-service options in Mybring and that you can contact us 24/7 via our chatbot.
• Pack the goods securely so that the contents can handle handling and transport.
• Make sure the label is readable and correctly positioned. 
• Remember to transfer the package data in time so that the packages are not at risk of being delayed. 
• Remember to enter the recipient's phone number when transferring package data so that we can notify your customers along the way.

We are doing everything we can to ensure that deliveries reach your customers before Christmas. We recommend the following dates as the last day of submission to ensure that the packages arrive on time.

Deadline for delivery before Christmas

Below is the last day of submission at the local terminal. Please note that you must add the delivery time from the sender's country and that we must have received the package on time.

Sweden - all terminals

Denmark - all terminals

+1 working day for the specified date for packages from Sweden to Denmark.

Norway - terminal in Oslo (LSO)

+2 working days for the specified date for packages from Sweden to Norway.

Finland - all terminals

+2 working days for the specified date for packages from Sweden to Finland.

Other countries

Contact your contact person with us for more information.

Last day of delivery to recipient before Christmas Eve in Sweden

• Monday December 23

Last collection date from customers in Sweden if delivery is to be before Christmas

• December 19

Closed terminals in Sweden

We will have closed our terminals on the following days around Christmas:

• December 24
• December 25
• December 26

Please note that it is not possible to hand in packages when the terminals are closed.

We are constantly updating the information on our customer service page.

Track packages

• Sender: track your packages on Mybring
• Recipient: track your packages at bring.se/en/track-a-shipment

Here are our deadlines and opening hours for the New Year.

Last submission date for delivery before the New Year

Below is the last day of submission at the local terminal. Please note that you must add the delivery time from the sending country and that we must have received the package on time.

Sweden - all terminals

Danmark - all terminals

+1 working day for the specified date for packages from Sweden to Denmark.

Norway - terminal in Oslo (LSO)

+2 working days for the specified date for packages from Sweden to Norway.

Finland - all terminals

+2 working days for the specified date for packages from Sweden to Finland.

Other countries

Contact your contact person with us for more information.

Closed terminals in Sweden

We will be closed at our terminals on the following days between Christmas and New Year:

• December 31
• January 1

Please note that it is not possible to hand in packages when the terminals are closed.

We are constantly updating the information on our customer service page.

Track packages

• Sender: track your packages on Mybring
• Recipient: track your packages at bring.se/en/track-a-shipment

The busiest period is approaching. In order for you as a customer to feel safe, we want you to know that we are here for you. We help customers every day and to accommodate the increased pressure, we are staffing up. We work closely with our operational units and are constantly updated on everything that is happening in order to answer you as best as possible.