Home delivery of parcels

Your delivery is delivered to the recipient even if the he/she is not present at the time of delivery and can acknowledge the shipment. The driver places the delivery in the best possible place and the recipient does not have to pick it up himself or book a new delivery.

Bring is responsible for delivering the goods in accordance with the written instructions in EDI and on the transport label. If there are no written instructions, delivery takes place, if possible, outside the door at the specified address. In cases where instructions cannot be followed or the driver deems that delivery cannot take place in a safe manner, the consignment may be returned to the sender. Flex Delivery can be used in combination with the services and destinations below.

The claim for compensation for the parcel or pallet expires when the parcel or pallet has been processed and delivered in accordance with the applicable conditions. In cases where the customer can document that any loss or damage has occurred during Bring's handling, Bring's general terms of service apply.

For you who want your home delivery parcels to be delivered to the recipient with a signature. The possibility of flexible delivery without an acknowledgement of receipt is blocked. The driver requires a signature at the time of delivery.

Parcels may be lost or damaged on the way to the recipient. We therefore recommend that you take out our supplementary insurance Cargo Insurance. The compensation is based on the fair value of the shipment and does not involve any deductible. We reimburse amounts up to:

100,000 SEK or 10,000 EUR for your parcels
1,000,000 SEK or 100,000 EUR for your pallets
If you do not have Cargo Insurance, your right to compensation is tried in accordance with the provisions of NSAB 2015. Compensation is only allowed when Bring Parcels AB has caused the damage and the level of compensation is based on an amount per kilo - regardless of the value of the parcel's content. The compensation is 8.33 SDR * per kilo for road transport and 17 SDR per kilo for air freight.

The insurance can be taken out for each individual parcel or pallet. Full compensation is given for the value of the goods, and you pay no deductible. It is the policyholder himself who states the value of the goods and it must be based on the goods' costs and any trading profit. This means that if you insure your item for, for example, 1,000 SEK , it must include the invoice value, shipping, insurance premium, any profit and customs.

The maximum insurance amount for packages is 100,000 SEK or 10,000 EUR and for pallets 1,000,000 SEK or 100,000 EUR.

Cargo Insurance can be taken out for

All types of permitted goods, except mobile phones, wine, tobacco products, spirits, refrigerated, frozen and fresh goods or goods that are already damaged.
For shipments to and from all countries except Iran, Iraq and Afghanistan.
For more information about insurance terms, see firstmarine.dk, which is our partner regarding insurance.

You can choose to pay a fixed price for each individual shipment. The price varies depending on whether the shipment is to be sent to Europe or to the rest of the world. However, the premium is the same regardless of the value of the shipment. If you want to insure your parcels and pallets in this way, you can do so easily via our insurance order form, which you will find via this link.

You can also choose to insure all your parcels and pallets for one year ahead. Then each parcel and pallet is insured automatically when you send them with Bring Parcels AB. Agreements on full-year insurance are written at the same time as your customer agreement and the premium for full-year insurance are calculated on the total value of the parcels and pallets that you send with us for one year. The prize is divided and added to the price of each parcel or pallet that you send. If you want to take out a year-round insurance, you sign an insurance agreement with your seller.

Being able to easily send both smaller parcels and large, heavy goods in return is as important as it is obvious when something has gone wrong. You can choose whether your recipient should carry the item to the street level when the driver arrives or if you want to order a return with delivery.

If something went wrong with a delivery, e.g. the wrong color on the armchair, you buy an exchange return. Then the driver takes the return with him at the same time as the delivery of the new one takes place.